Introduction

At G E L Saudia, we are committed to protecting the privacy, confidentiality, and personal information of our clients. This Privacy Policy outlines how we collect, use, store, and safeguard your information when using our chauffeur and transportation services.

By accessing our website or booking our services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Phone Number
• Email Address
• Pickup & Drop-off Locations
• Travel Details
• Booking Preferences

Payment Information

Payment details may be collected through secure third-party payment gateways. G E L Saudia does not store sensitive card information on its servers.

Technical Information

When visiting our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Cookies and Website Usage Data

How We Use Your Information

Your information is used to:

• Process and manage bookings
• Provide chauffeur and transportation services
• Communicate booking confirmations and updates
• Improve customer experience and service quality
• Respond to inquiries and support requests
• Maintain operational security and fraud prevention
• Comply with legal and regulatory obligations

Confidentiality & Data Protection

G E L Saudia maintains strict security measures to protect your personal data against:

• Unauthorized access
• Misuse
• Disclosure
• Loss or alteration

All information shared with us is treated with the highest level of confidentiality.

Sharing of Information

We do not sell, rent, or trade personal information to third parties.

Your information may only be shared:

• With operational partners required to fulfill the service
• With payment providers for transaction processing
• When required by law or government authorities
• To protect the rights, safety, and operations of G E L Saudia

Cookies Policy

Our website may use cookies and analytics tools to enhance user experience and improve website functionality.

Cookies help us:

• Understand visitor behavior
• Improve website performance
• Personalize user experience

Users may disable cookies through their browser settings if preferred.

Booking & Communication Records

For quality assurance and operational purposes, G E L Saudia may maintain records of:

• Booking communications
• Service history
• Customer support interactions

These records are handled securely and used only for legitimate business operations.

Data Retention

Personal information is retained only for as long as necessary to:

• Fulfill service obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain operational records

Third-Party Links

Our website may contain links to third-party websites or services. G E L Saudia is not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of third-party platforms separately.

User Rights

Clients may request to:

• Access their personal information
• Correct inaccurate information
• Request deletion of data where legally applicable
• Withdraw communication preferences

Requests may be submitted through our official contact channels.

Children’s Privacy

G E L Saudia services are not directed toward individuals under the age of 18 without parental or guardian supervision.

Policy Updates

G E L Saudia reserves the right to update or modify this Privacy Policy at any time without prior notice.

Updated versions will be published on the website with the revised effective date.

Contact Information

For any questions regarding this Privacy Policy or data handling practices, please contact:

G E L Saudia
Riyadh, Kingdom of Saudi Arabia
Email: info@geltravel.sa
Phone: +966 544199222